What to Expect for Your Appliance Repair
Don’t know how to repair your appliance? Let us handle it! At Diamond Appliance Repair in Boston, our technicians work on appliance repairs every day – so you don’t have to. We understand that appliance repairs can be a worrying experience, which is why we provide a step-by-step breakdown of the process to make it easier for you.
Step 1: Request Your Service
Need a repair for your appliance?
Reach out to the manufacturer or contact us at Diamond directly. If you’re still within your product’s warranty period, we recommend going through the manufacturer first – it may be that Diamond is one of their preferred service providers. Alternatively, if the warranty has expired, you can call or book an appointment online with Diamond and our team will be happy to help.
Step 2: Senior Technician Overview
Short on time and need an appliance repair?
Our senior technician will review the repairs needed within 24 hours of your service request. Make sure you provide us with a description of the problem, along with the make, model, and serial number (if available) of the applicable appliance – that way we can determine what parts are required ahead of time. If more information is needed, we’ll reach out to you before scheduling an appointment.
Step 3: Parts Review
Need a part for an appliance repair?
We carry over 1,000 parts in stock so we’re likely to have what you need. If not, we can usually get the part within 1-2 business days. A senior technician will keep you informed on the status of your order and discuss any potential repairs that may be needed.
Step 4: Confirming Your Appointment
Get ready for your appointment –
one business day before it’s due to start, you’ll receive a call to confirm the three-hour window in which you can expect us at your home.
Step 5: Day of Appointment
If you have the first appointment of the day, you can expect us to arrive between 7:30 and 8:00 am. The technician will have a Diamond vehicle for easy identification and will wear protective booties or remove their shoes before entering your home. They may also put a protective floor covering down if appropriate. After diagnosing the problem, they’ll explain how they plan to repair it and answer any questions you have. Then, if they can complete the repair that day, they will do so and let you know how it went, what they did, and any instructions for maintenance. If they cannot complete the repair that day for some reason (which is rare) they will coordinate with you to complete the repair as soon as possible. If the repair is out of warranty, payment is due then, and you’ll get an emailed receipt afterward detailing the charges.
