Diamond is a Service first business.
Our sole focus is on appliance repairs. We don’t sell products and we don’t sell extended warranties.
Our sole focus is helping customers with broken appliances.
Whirlpool Exclusive
There are a lot of brands of appliances. Some good, some not so good. For a technician to understand how to work on every brand out there, let alone get the often needed OEM support, it is an impossible task. Back in 2015 we made the decision to be a Whirlpool Exclusive repair business. We new that techs preferred to work on the Whirlpool family of brands (Whirlpool, KitchenAid, Maytag, Jenn-Air, Amana, Roper and Gladiator are all Whirlpool brands) vs others. We also knew it would be more efficient for our call center and finance teams to work primarily with one brand. We also knew that by focusing on the Whirlpool family of brands, we’d get pretty good at it.
Whirlpool made choosing to become an Whirlpool Exclusive Servicer an easier decision for us when they also said that if we became an exclusive provider, we’d get most of their dispatches in the markets we operated in.
Full Benefits Package Includes the following (1)
- Competitive Wages
- Health and Dental Insurance
- No Weekends
- Company Provided Van
- Company Provided iPhone and iPad
- Company Provided Clothing (pants, shirts, jacket and hat)
- Paid Vacation
- Paid Holidays
- Company Provided Paid Training
- 401k with Company Match
- You will be an employee, not a subcontractor
(1) Some details apply that can be reviewed when we meet.
Call Screening
Our process isn’t to load a van up with parts, and wish the techs good luck. There are simply too many different parts used to think a van could carry what is needed, let along be neat and organized so if the part was there, that it could be found.
Back in the early 2000s we began to experiment with screening calls with senior techs, and moving the parts to the tech just in time. Today’s process is far more fine-tuned. All calls are reviewed by a senior tech prior to a tech running the call. We then order and deliver the part (s) needed for the jobs to the tech the morning of the call, or the night before. Instead of a messy van loaded with parts where most people couldn’t find what they are looking for, we provide a container that has the parts needed for today’s jobs.
And any tech that believes that no one will screen his/her calls like he/she would, our processes allow qualified techs to do some, or all their own screening.
The process works well, keeps vans neat and orderly, and allows us to complete approximately 75% of the calls we run each day. Far better than the industry average of 50%.
We Listen
We know that when some process isn’t working well, techs are often the first to experience it. You can expect that we will listen to any concerns and act upon those that make sense. Fundamentally we know that if we aren’t evolving with the times, we’ll one day find ourselves looking for another job. The best way to hear about how we are doing is by listening to the employees within the business.
We Care
Sounds almost cliché, but it is true. We know that the better you do, the better we do. If we aren’t listening to you, learning about your goals, helping you achieve them, you won’t reach your potential, and neither will we. As cliché as it sounds, but its that simple. We care.
