Dealing with KitchenAid appliance issues? Here’s what you need to do:
Get your model and serial numbers ready before contacting us. The model number is typically located on a tag around the opening where the appliance door closes – not actually on the door. If you can’t read it, you can take a picture with your phone and zoom in.
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In Warranty Customers
Call: 888-557-0790
Or Click here to book a service for your in-warranty appliance
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Extended Warranty Customers
For products covered by an extended warranty, they must be dispatched to us from the extended warranty company. We need written authorization from the provider before we can schedule an appointment. To set up a service appointment, reach out to your dealer or extended warranty company.
Out-of-Warranty Customers
Call: 888-557-0790 or
Enter your ZIP code for fast and easy KitchenAid appliance repairs!
The booking process only takes around 2 minutes.
If your appliance is Out-of-Warranty (OOW) and needs repairing, Diamond will charge an initial fee of $175. This includes the trip and diagnosis time needed to give you an estimated cost of repair. You’ll be made aware of any extra labor or parts costs before our technician begins work. If you decline the repair at this point, the trip and diagnosis fee is still payable, whether a part isn’t available or if parts and labor are too expensive.
