If you’re having issues with your Roper appliances, here’s what to do.
Before you start, make sure to have your model and serial number on hand. Most model numbers are found on a tag near the doorway where it closes, but not on the door itself. If it’s in an area that makes it hard to read, try taking a photo with your phone for easy reference.
_______________________________________________
In Warranty Customers:
Call: 888-557-0790
Or Click here to book a service for your in-warranty appliance
(Please note that Roper appliance repairs are scheduled through a Whirlpool site)
_______________________________________________
Extended Warranty Customers
Products covered by an extended warranty must be sent to us by your extended warranty company. We can’t service them without written authorization from your extended warranty company first, before scheduling an appointment. Get in touch with your dealer or extended warranty provider to set up a service appointment.
Out-of-Warranty Customers
For fast and easy repairs, call 888-557-0790 or
Enter your ZIP code below
We specialize in Roper appliance repairs! Note that the booking process takes around two minutes. A note on out-of-warranty (OOW) repair costs: Diamond will come to your home and check your appliance to find out what’s wrong for a fee of $175. This fee covers the diagnostic time needed for providing you with an estimated cost of repair as well as the trip charge. Any extra labor or parts charges will be discussed with you before our technician performs more work. If you decide not to go ahead with the repair, the $175 trip and diagnosis fee are due at this time -this may happen if the part isn’t available (uncommon), or if parts and labor are too pricey to continue with the repair.
